Local SEO and Google profile for a auto repair shop
For a shop the map pack is not part of the game, it is the game. Somebody two miles away types brake repair, sees three listings, and calls one. Winning that comes down to unglamorous work: the right primary category, secondary categories only for jobs you truly do, every service entered individually instead of one line reading auto repair, correct hours including Saturday, and fresh photos of the bays and crew rather than a logo.
Across the 90,000 listings in our dataset the median shop has 44 reviews, 24.3% sit under ten, and 42.4% show Saturday hours. That is what you are competing against. The detail is in the benchmark report.
The mistake is treating the profile as a one-time setup. Google rewards listings that get touched, and two weeks of weekly activity moves shops that have sat still for years. The ones that never change are the ones stuck below the fold.